Terms & Conditions

Iconic Vault Company

Welcome to the website of Iconic Vault Company.

By accessing this website or completing any purchase through it, you acknowledge that you have read, understood, and agreed to be bound by the following Terms & Conditions, which constitute a legally binding agreement between you and Iconic Vault Company, in accordance with the laws of the Kingdom of Saudi Arabia.

1. Nature of Business & Products

Iconic Vault Company specializes in the sale of rare and limited collectibles, which may include:

• In-stock products ready for shipping

• Pre-Order products

• Auction-based products

• Signed or special-edition items

Customers are responsible for carefully reviewing the product description before completing any purchase.

2. Product & Box Condition

• The condition of the product and its box is clearly stated on the product page.

• Any noticeable damage will be disclosed in the product description.

• Due to the nature of collectible items, not all boxes may be in Mint (10/10) condition.

• The Company is not responsible for any damage that occurs after the shipment has been handed over to the shipping carrier.

• Customers may request additional photos prior to purchase. Completing the purchase constitutes acceptance of the displayed condition.

3. Pre-Orders

3.1 Definition

A Pre-Order refers to a product that is not currently in stock and is paid for in advance. The item will be shipped once received according to the estimated release date stated on the product page.

3.2 Release Date

• The stated release or arrival date is estimated and subject to change.

• The Company is not responsible for delays caused by suppliers, international shipping, or customs clearance.

3.3 Orders Exceeding 60 Days

If the expected arrival time exceeds 60 days:

• Customers must not combine in-stock products with the pre-order item in the same order.

• If combined, the Company reserves the right to cancel the pre-order item automatically.

• The customer will be notified via the registered phone number.

• The pre-order amount will be refunded after deducting any applicable payment gateway or transfer fees.

• In-stock items will be processed and shipped separately.

3.4 Order Status

• Pre-orders remain under “Preparing” status until the item arrives at the Company’s warehouse.

• Once received, the order status will be updated to “Ready,” and the customer will be notified.

3.5 Cancellation of Pre-Orders or Special Orders

Pre-orders and special orders are secured based on the customer’s confirmed commitment. The Company may incur non-refundable costs to secure the item from suppliers.

Accordingly:

• If the customer requests cancellation after confirmation, the Company reserves the right to deduct the actual costs incurred in securing the product.

• Such costs may include (without limitation): supplier reservation fees, non-refundable deposits, bank transfer fees, payment gateway fees, and contractual obligations entered into based on the customer’s order.

The deduction percentage depends on the nature of the product:

• Standard or locally sourced products: up to 30% deduction.

• Limited or specially imported products: up to 40% deduction.

• Extremely rare or individually secured items: up to 50% deduction.

• The remaining balance will be refunded to the customer.

• This deduction is not considered a penalty, but compensation for actual incurred costs.

• Cancellation is not permitted once the product has been shipped from the supplier or entered the international shipping stage.

3.6 Inability to Supply

If the Company is unable to supply the product for reasons beyond its control, a full refund will be issued to the customer without deductions.

4. Auctions

• Winning an auction creates a binding obligation to complete payment within the specified timeframe.

• Auction purchases cannot be canceled once won.

• Failure to complete payment may result in order cancellation and account restriction.

• Auction items are considered final sale and non-refundable.

5. Orders & Payments

• All orders are subject to product availability and price accuracy.

• The Company reserves the right to cancel any order due to technical errors or pricing mistakes.

• Orders cannot be modified once payment is completed.

• Customers are responsible for providing accurate shipping information.

6. Shipping & Delivery

• Orders are shipped within the timeframe stated on the product page.

• The Company is not responsible for delays caused by the shipping carrier.

• Once a tracking number is issued, shipment tracking becomes the customer’s responsibility.

• If a shipment is not received and is returned to the Company, shipping fees will be deducted before issuing any refund.

7. Return Policy

Due to the nature of rare and limited collectibles:

• Returns are accepted only in cases of manufacturing defects or significant discrepancies from the product description.

• A return request must be submitted within 48 hours of delivery.

• The product must remain in its original condition and unused.

• The customer bears return shipping costs unless the error is caused by the Company.

• Auction items, signed items, and special orders are non-returnable.

8. Signed or Special Items

• Signed or special-edition items may not have a perfect box condition due to the signing or handling process.

• Customers may request detailed photos before purchase.

• Completing the purchase confirms acceptance of the product’s condition.

9. Limitation of Liability

• Iconic Vault Company shall not be liable for indirect, incidental, or consequential damages arising from the use of its products.

• The Company guarantees the authenticity of the products offered.

10. Governing Law

These Terms & Conditions are governed by the laws of the Kingdom of Saudi Arabia.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts within the Kingdom.